2. Shipping Policy

Fi-Nest Shipping Policy

Fi-Nest delivers bird’s nest products within selected locations in Australia.

Available delivery methods and charges will be displayed at checkout based on your delivery address.

Sydney local delivery

Freshly stewed bird’s nest orders within eligible Sydney areas may be delivered directly by Fi-Nest or one of our delivery partners.

Where same-day delivery is offered, availability may depend on your location, order time and delivery capacity.

Please ensure that the delivery address and contact number provided with your order are correct.

Interstate delivery

Eligible interstate orders are sent using an express delivery service.

Because freshly stewed bird’s nest is a chilled and perishable product, orders are packed appropriately for transport and should be refrigerated as soon as possible after arrival.

Estimated delivery times are estimates unless Fi-Nest expressly provides a delivery guarantee for your particular order.

Authority to leave

Where you provide authority to leave an order unattended, you are responsible for retrieving and appropriately storing the order as soon as reasonably possible after delivery.

For chilled products, we strongly recommend monitoring your delivery and refrigerating the product promptly after arrival.

Incorrect addresses and failed delivery

Customers are responsible for providing a complete and accurate delivery address.

Additional delivery charges may apply if an order has to be re-delivered because:

• an incorrect or incomplete address was provided;
• access to the delivery location was not reasonably possible; or
• another circumstance outside Fi-Nest's control prevented delivery.

This does not affect your rights where the delivery issue was caused by Fi-Nest or our failure to provide the goods as agreed.

Delays

Occasionally, delays may occur because of courier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.